Return & Refund Policy

Thank you for shopping with Moral Compass.

We want every gift to arrive beautifully and be something your loved one can treasure. Please read our return and refund policy carefully before placing your order.

Change of Mind Returns

Because many of our products are made to order and may include personalised engraving, we do not offer refunds or returns for change of mind, including if you:

• no longer want the item
• ordered the wrong design, finish, or message
• entered incorrect engraving details
• found a similar item elsewhere
• changed your mind after production has started

Please check all order details carefully before completing checkout.

This does not affect your rights under Australian Consumer Law.

Personalised & Engraved Items

Personalised or engraved items are custom made specifically for your order.

For this reason, personalised or engraved products cannot be returned or refunded unless the item arrives damaged, faulty, incorrect, or does not match the order details you provided.

If you entered engraving details incorrectly at checkout, we are unable to refund or replace the item once production has started.

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible so we can help.

Please email us at:

moralcompassletter@gmail.com

Include:

• your order number
• your full name
• a clear photo of the item
• a clear photo of the packaging
• a short description of the issue

Where appropriate, we will arrange a replacement, remake, or refund.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits your rights under Australian Consumer Law.

Returns for Non-Personalised Items

If we approve a return for a non-personalised item, the item must be:

• unworn and unused
• in its original condition
• in its original packaging
• returned with any gift box, card, or included accessories

Please do not send any item back without contacting us first. Unapproved returns may not be accepted.

Return shipping costs for approved change-of-mind returns, where offered, are the responsibility of the customer.

Refund Processing

If a refund is approved, it will be processed back to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Shipping fees are non-refundable unless the issue was caused by an error with your order or the item was damaged, faulty, or incorrect.

Order Cancellations

Orders are sent into production quickly.

If you need to cancel or change your order, please contact us immediately at:

moralcompassletter@gmail.com

We cannot guarantee changes or cancellations once production has started.

Lost or Delayed Orders

If your tracking has not updated for an unusual period, or your order appears to be lost, please contact us and we will investigate with the shipping carrier.

Delivery delays caused by postal carriers, customs, public holidays, or incorrect shipping details entered at checkout are outside our direct control.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

If an incorrect address is entered and the order has already shipped, we may not be able to redirect, replace, or refund the order.

Contact Us

For return, refund, or order issue enquiries, please contact:

moralcompassletter@gmail.com

Please include your order number so we can assist you faster.