Shipping policy

 

Shipping Policy

Thank you for shopping with Moral Compass.

Each order is made with care and prepared especially for you. Please read our shipping policy before placing your order.

Order Processing & Production

Most Moral Compass products are made to order.

Please allow approximately 3–5 business days for your order to be produced before it ships.

Business days do not include weekends or public holidays.

During busy periods, such as Christmas, Mother’s Day, Valentine’s Day, or major sales events, production may take slightly longer.

If your order includes personalised engraving, please check all spelling, names, dates, and details carefully before placing your order. Once production has started, we may not be able to make changes.

Estimated Delivery Times

After your order has been produced and dispatched, estimated delivery times are:

  • Australia: approximately 7–15 business days
  • United States: approximately 3–8 business days
  • Canada: approximately 5–12 business days
  • United Kingdom & Europe: approximately 5–15 business days
  • Rest of world: approximately 10–20 business days

These timeframes are estimates only and may vary depending on your location, carrier delays, customs processing, public holidays, or circumstances outside our control.

Total Estimated Delivery Time

Because each item is made to order, your total delivery timeframe includes both:

  1. Production time
  2. Shipping/transit time

Most customers should allow approximately 10–20 business days from order placement to delivery, depending on destination.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking details where tracking is available.

Please note that tracking may not update immediately. Sometimes a shipping label is created before the carrier physically scans the package into their network.

If your tracking shows “label created” or does not update right away, this usually means your order is still being finalised, packed, or waiting for the carrier scan.

Customs, Duties & Import Fees

International orders may be subject to customs duties, import taxes, or local fees depending on your country’s rules.

These charges are not included in the product price unless clearly stated at checkout.

Any customs duties, taxes, or import fees are the responsibility of the customer.

Incorrect Shipping Address

Please ensure your shipping address is complete and correct before placing your order.

Moral Compass is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping details entered at checkout.

If you notice an error in your shipping address, please contact us immediately at:

moralcompassletter@gmail.com

We cannot guarantee address changes once production or shipping has started.

Delayed Orders

While we do our best to ensure orders arrive within the estimated timeframe, delays can occasionally happen.

Possible causes include:

  • carrier delays
  • customs processing
  • public holidays
  • high seasonal order volume
  • incorrect shipping details
  • weather events or disruptions outside our control

If your order appears significantly delayed, please contact us and we will help investigate.

Lost Packages

If your tracking has not updated for an extended period, or your order appears to be lost, please contact us at:

moralcompassletter@gmail.com

Please include your order number and shipping address so we can investigate.

Where appropriate, we may arrange a replacement, remake, or other resolution in line with our policies and your rights under Australian Consumer Law.

Packages Marked Delivered

If tracking shows your package has been delivered but you cannot locate it, please first check:

  • around your property
  • with household members
  • with neighbours
  • your local post office or carrier depot
  • any safe-drop or parcel collection location

If you still cannot find it, contact us and we will help where possible.

Multiple Item Orders

If you order multiple items, they may be shipped separately depending on production time and fulfilment availability.

You may receive separate tracking numbers for different items in the same order.

Pre-Orders or Backorders

If an item is temporarily unavailable, on pre-order, or delayed, we will provide an estimated timeframe where possible.

If a delay is significant, we will contact you with available options.

Contact Us

For shipping questions, please contact:

moralcompassletter@gmail.com

Please include your order number so we can assist you faster.